Contact support
Email support@wordtether.com with a short description of the problem. Screenshots, your iPhone model, iOS version, and the approximate time it happened are useful. Do not send passwords, sign-in codes, or private keys.
Account and progress
How do I protect my progress?
Open Help & More and link Apple or Google. A linked account lets Word Tether restore your profile and synced progress.
Can I sign out or delete my account?
Yes. Both options are in the Account section of Help & More. Read the account deletion guide before deleting.
Purchases
Plus did not restore
Make sure the device is signed in to the same Apple Account that made the purchase, then open the Word Tether Plus page and tap Restore purchase. Apple controls purchase history; linking a Word Tether profile alone does not restore an App Store purchase.
How do refunds work?
Apple processes Word Tether purchases and refund requests. Use Apple’s purchase support for billing issues.
Gameplay and rankings
A word was rejected
Use Review this word after the run. Submissions are reviewed separately from the active round so a disputed word cannot change an in-progress ranked result.
My score has not synced yet
Keep the app installed and reconnect to the internet. Word Tether saves recoverable work locally and retries it. The Diagnostics page in Help & More shows queue and connection details.
Privacy and safety
You can control profile visibility, friend requests, and Duel permissions in the app. Player blocking and reporting are available from public profiles. See our Privacy Policy for more.